Maintenance

  • Ride at your own risk and use common-sense. Failure to use common-sense and heed all safety warnings and recommendations increases risk of injury. Use the electric bikes with appropriate caution and serious attention to safe operation.
  • Before every ride, check the electric bike condition and ensure that no fasteners are loose, particularly axles, pedals, seat and handlebars. Ensure that the tyres are inflated to within specification, and that the brakes are operating correctly.
  • Understand and obey all local laws and regulations.
  • The electric bike may be a potential source of electric shock or injury if misused.
  • Keep fingers and other body parts away from moving components.
  • Always wear a safety helmet while riding.
  • Wear suitable footwear while riding.
  • Wear clothing that helps make you visible to others.
  • Use a protective cover over the electric bike battery if it starts raining while riding. Make sure you wipe the electric bike with a dry cloth immediately after usage.
  • DO NOT store the electric bike in direct sunlight, or under rain.
  • DO NOT operate the electric bike if it is damaged or malfunctioning.
  • DO NOT use the electric bike if you are tired or under the influence of drugs, alcohol or medication.
  • When you will receive the electric bike from us, it will come with 100% charge, means the electric bike will be ready to be used.
  • Use the same charger that you receive from us with the electric bike. NEVER use any other chargers. Use of a wrong charger could cause fire or explosion resulting in serious injury.
  • Use the battery charger in dry locations only.
  • Regularly check the charger for damage to the electrical cord, plug, enclosure and other parts. If any damage or malfunction occurs, DO NOT use the charger until repaired or replaced.
  • For maximum performance, charge the battery after each use.
  • If the E-Bike has not been used for 4 weeks, charge the battery before using the E-Bike.
  • Charge the battery at least once every 30 days.
  • Always make sure to place the protective cover over the electric bike charging port.
  • DO NOT operate the charger or charge batteries near flammable materials.
  • DO NOT store the electric bike near flammable materials, combustible gases or liquids, etc.
  • DO NOT clean or perform any sort of maintenance on the electric bike when it is being charged.
  • DO NOT charge the battery continuously for more than 24 hours.
  • NEVER modify the electrical system. Alterations could cause fire resulting in serious injury and could also damage the electrical system.
To get the best performance and service life from the pedal assistance system, understand and apply the following techniques:

  • Pedal assistance progressively reduces as bicycle speed increases, and stops completely when the current speed exceeds 25 kmh. Pedal assistance re-engages when speed drops below 25 kmh (provided you are pedalling).
  • It is recommended to pedal as per a normal bicycle when riding up inclines. Using pedal assistance only when climbing uses a lot of battery energy.
  • Pedal assistance automatically reduces or disengages whenever the brakes are activated (and/or when you stop pedalling).
  • Always switch OFF pedal assistance when you have finished riding, or are stopped for a period.
To get the best performance and service life from the gear change system, understand and apply the following techniques:

  • You MUST be pedalling during gear changes.
  • DO NOT attempt to change multiple gears in a single action. Allow each gear change to complete fully before the next change.
  • Always use an appropriate gear for your speed, terrain and incline.
  • Keep the chain and gears properly lubricated and clean.
  • If you notice noise after changing gear or an ability to select a gear or the chain not running smoothly, let us know and we shall make an inspection.
To get the best performance and service life from the brake system, understand and apply the following techniques:

  • In wet conditions, which reduces friction, always provide additional distance for braking and adjust how quickly you apply the brakes.
  • When applying the brakes, particularly the front brake, use a lower pressure to start with until you feel the brakes starting to “bite”, then increase pressure as required. DO NOT over-apply the brakes and cause the wheel to stop rotating – this may result in loss of control.
  • If the brakes are not performing effectively or making abnormal noise, let us know and we shall make an inspection.